I prefer to support small businesses and individuals whenever possible. I love being able to talk directly to the owners/craftspeople and receive items that are unique and made-to-order. I think many, if not most, of you share these sentiments with me. But what do you do when things go wrong? It has been 8 months since I placed an order with a kiltmaker for a kilt and jacket. The kilt arrived the day before my wedding, but he could not resize the jacket to fit. I have given him a lot of wiggle room and the benefit of doubt more times than I can count. I feel like he's taking advantage of my kindness and I'm not sure where to go next. He's either a liar or lives in the bermuda triangle.

Here's the long version:

After an initial estimate of 4 weeks to deliver the order (which I thought at the time was probably too short, but I had time) I was informed 8 weeks-in that there was nothing he could do to make the jacket fit, which is something I expected but had been promised a refund in advance.

2 weeks after the kilt shipped, we assumed that it was lost in the mail. He was still unable to find the tracking number, though I asked a few times over the weeks. My wedding was a week away and I didn't have anything to wear on my legs. He told me the next day that he stayed up all night and remade the kilt for me and shipped it off. It arrived the day before my wedding.

A few weeks later, I had heard nothing of the refund so I contacted him and asked if everything was ok. I assumed that he was having trouble returning the jacket to his supplier since he altered it - so I asked if he had an old sporran laying around that he didn't use anymore. I needed a daywear sporran and I didn't want to take money out of his pocket. He agreed and was happy about the arrangement. After that, it took him almost a month to get me pictures of the 2 extra sporrans that he had. It took another month after that for him to ship it. A few weeks later he says the package was damaged in shipping so he'd send me money instead.

Then he said got a new sporran from L&M since the first one got damaged in the mail, so he was going to send that to me. 3 weeks later, he finally got around to mailing it. 2 weeks after (again) never seeing any tracking information or a package, he says he'll send me the money.

What do I do? Where do I go from here? I know I'm probably foolish for letting it get this far, but I really wanted to believe him. Any advice?