Help!!

**mffjm95** · 19th November 16, 04:05 AM

Gentlemen,

I am having a problem. I have ordered a kilt from Heritage of Scotland as they were the only store that offered the tartan I was looking for under $800. I have a military function coming up in December and wanted to speak with customer service to ensure things were moving along. I sent emails and have not received a reply. I called the phone number 44(0) 1312 266 603, and I get the message the number is no longer in service. Does anyone have advice, or information. I feel as though I may have lost the money. Help

Sincerely
J Beal

**Prisoneratvillage** · 19th November 16, 05:15 AM

The only thing I can think of is that they may be closed for some sort of holiday or vacation time.
The disconnected phone would worry me, I would have expected a message. Hope things work out.

**tpa** · 19th November 16, 10:21 AM

Although they are closed now, (it's after 5.00pm here in the UK) the UK number rings out OK. I suggest you try again on Monday and try the USA number, though I'm not sure how you would do that from Korea.

From their website:

Our phone number in Scotland is +44(0) 1312 266 603.

USA customers please dial 011 44 1312 266 603.

USA

Eastern Standard Time
5:00am to Noon (Sat 5:30am to Noon)

Central Standard Time
4:00am to 11:00am (Sat 4:30am to 11:00am)

Mountain Standard Time
3:00am to 10:00am (Sat 3:30am to 10:00am)

Pacific Standard Time
2:00am to 9:00am (Sat 2:30am to 9:00am)

If the US one does not work, try +44 1312 266 603 or 0044 1312 266 603 which is what I would have expected to dial from outside the UK.

If you are still having a problem on Monday, ring me or pm me and I will see if I can contact them and find out what is going on. I have sent you my number in a pm.

**mffjm95** · 19th November 16, 02:25 PM

All thanks,

I am going to try to call again Monday. It may be how I am dialing. I am calling from Korea so that is problematic in itself. I will repost after Monday If I can t get through.

J Beal

**Tasty Rabbit** · 21st November 16, 01:09 PM

I ordered from them once & had a similar issue . No kilt , no response , no refund .

**mffjm95** · 21st November 16, 02:47 PM

All,

Thanks for the great advice. I was able to make contact last night and they told me that it was at the weavers and is on track. I will see how this progresses, and post once I get the kilt in hand.

Jim

**tpa** · 21st November 16, 05:47 PM

Originally Posted by Tasty Rabbit

I ordered from them once & had a similar issue . No kilt , no response , no refund .

Persevere. They appear to be a profitable company with cash in the bank. I do not think they would deliberately court bad publicity or fail to deliver. I had some communication issues a few years ago, but it got sorted OK in the end.

**mffjm95** · 22nd November 16, 03:08 AM

TPA,

I am optimistic, as I said I spoke with the fella at HOS, he wasn't the liveliest bloke but he did answer my questions and calmed my worries. I will see how it turns out hopefully soon enough.

**figheadair** · 22nd November 16, 06:00 AM

Originally Posted by mffjm95

Gentlemen,

I am having a problem. I have ordered a kilt from Heritage of Scotland as they were the only store that offered the tartan I was looking for under $800. I have a military function coming up in December and wanted to speak with customer service to ensure things were moving along. I sent emails and have not received a reply. I called the phone number 44(0) 1312 266 603, and I get the message the number is no longer in service. Does anyone have advice, or information. I feel as though I may have lost the money. Help

Sincerely
J Beal

As a matter of interest, what is the tartan?

**John_Carrick** · 22nd November 16, 06:27 AM

Bearing in mind the old saying that you get what you pay for, I have found them a reputable company and the only time I had a problem with an order I got a full refund including postage.