Experiences with GlengarryHats.com?

**CalBlaylock** · 24th January 18, 11:22 AM

Mods, I'm not certain where this actually fits, so if it needs to be moved, please do so and accept my apologies.

I want to hear from folks about experiences with Glengarryhats.com- I ordered a Balmoral from them on December 26th, got my purchase confirmation from PayPal that same day, and haven't heard anything from them or PayPal since.

The information on his site about shipping explains that times can be quite variable, and I understand I ordered it post-Christmas. With that said, I'm wondering if I should buckle in and be prepared to wait a full 12 weeks, or if people have generally seen something get shipped out sooner than that.

I can understand a 3-month delivery time for a custom item made-to-order, but this is just a size 6 3/4 Balmoral and I don't think I'm being unreasonable in wondering why it's taken 3 weeks with no notice of it being shipped yet. (I assume the week of Christmas was a vacation, otherwise it would be 4 weeks.)

**Father Bill** · 24th January 18, 11:29 AM

There are two sites with very similar names operating online, and this is one of them. One is much more reputable than the other, but I can't remember which one this is.

Try doing a search; there was quite some discussion here on X-Marks earlier.

**Father Bill** · 24th January 18, 11:31 AM

Here - I found some discussion here: http://www.xmarksthescot.com/forum/f...se-here-89504/

**CalBlaylock** · 24th January 18, 11:35 AM

Thank you! I ordered from the site with an 'S.'

The feedback I saw on FB was generally positive, so it leaves me wondering if I'm being overly impatient. I don't *think* I am, but I know I'm not always the best judge of such things.

**Father Bill** · 24th January 18, 11:41 AM

When "The Jones" is on, none of us is patient.

**bikercelt1** · 24th January 18, 12:03 PM

It's been a while, but I ordered several things from glengarryhats.com (with the "s"). Customer service was phenomenal. Their Balmorals and Caubeens are not as thick a material as my Robert Mackie Balmorals but they're not as expensive and on a hot day the lighter weight can be a real advantage. Be patient, but if it you really become concerned email them. They were very responsive when I had a problem and they took care of the problem immediately with no question.

Jamie

**Jack Daw** · 24th January 18, 03:17 PM

I bought my black caubeen from them a few years ago. It's good quality with a quilted satin lining. I do not recall waiting an extended period, however.

**Steve Ashton** · 24th January 18, 05:42 PM

The company with the plural "S" on the end is located in Canada. The company without the S is one of the knockoff Pakistani companies. They are one of those who use the Canadian companies photos.

Ian of Glengarryhats.com is a member here and I have sent him any email letting him know that someone has a question. Ian is a one man shop and as I have not heard back from him, it is possible that he is out of town or possible is awaiting a shipment from his supplier.

I have always had very good service from Ian of Glengarryhats. With the "S". I carry his products in my shop.