can I just say.....

[cloves]

I haven't even ordered anything from Rocky and Kelly... and not just the customer service is good....but also the "potential customer" service is good also. Where else in this day and age do you find people willing to answer all my pestering questions when I haven't even dropped a dime....
yet!
Those two should be commended for being so patient and professional.

thanks USA KIlts, you guys rock!

[RockyR]

Thanks cloves... we try to keep a friendly and professional image.

The way I look at it is that the customer service can be top notch, but if you don't have any customers, who will know? Every contact we have is a potential customer and they should not be "brushed aside" as they may turn out to be huge customers or refer others that will be!

Also... I am on the other side of the counter (at stores in the area) for things every day and I HATE when people just brush off my questions, so I try not to do it to others.

Bottom line... it's good karma and great business.

[Tattoo Bradley]

Sound's like a great attitude. I know I've never been anything less than thrilled with the treatment and service from USAK.

[canawler]

I need to second the sentiments expressed in this thread. So far I only have 2 kilts, both solid color AKs but I am ready for tartans. I have visited USAKilts a couple of times and been in contact with Rocky multiple times with various questions about material, sizing, and whatnot. In each instance he has taken time out of his obviously very busy schedule to answer all of my questions and I have yet to spend a dime with his business. My family tartan, Keith, is not available in any of the cheaper materials so that will have to wait for a while. Since I have a clan tartan I am only looking at universal tartans for now and I just haven't seen any in p/v that I really like. I love Stillwater's Nightstalker but I have been holding off on ordering one because (nothing against SW) I want to do business with Rocky due to his great pre-customer service. I am waiting for more info on a universal tartan that I saw mentioned in his newsletter that has me very intrigued.
---future customer

[CelticRanger66]

I found out about USAK through XMARKSTHESCOT!!! and I was instantly intrigued by the large number of people giving USAK such glowing reviews. So I ordered my first non Scottish other than wool handsewn 8yd kilt. Boy was I surprised the quality of the PV was great, and rivals some of my handsewn tanks. Actually exceeds !!! Since then I have ordered 2 kilted skirts for my wife and a total of 5 kilts (2 semi trad and 3 casuals). And I recommend USAK to all of my family and clan association and basically anyone who will listen. USAK makes and great product and they have outstanding customer service. You can't go wrong getting a kilt from Rocky and Kelly !!

CR66