quick response

**kiltedcarpenter** · 11th October 07, 07:09 PM

Just wanted to take a minute to give Rocky a "thank you" for his quick response to a question I emailed to him! I usually judge online stores by their response times for questions and Rocky got back to me within 24 hrs with a good explanation to my question. If this is the response I get with just a question, I will be ordering my next kilt from him soon!

Fred

**ccga3359** · 11th October 07, 07:18 PM

Rocky is very thorough and indeed is very concerned with his customers getting the best. I order an braemer jacket and waistcoat from him. He followed this up not once but twice. First to nsure that I'd measured correctly (I didn't) and if i was sure of he colour I ordered (consider that it can be quite deceiving ordering colour by what is seen on my monitor). Many thanks to Rocky for making me an important customer.

**kiltedcarpenter** · 11th October 07, 07:20 PM

Grant, that is exactely the impression that I got from Rocky! It is really a pleasure to know that you are dealing with someone who cares about his customers!

**ccga3359** · 11th October 07, 07:25 PM

Originally Posted by kiltedcarpenter

Grant, that is exactely the impression that I got from Rocky! It is really a pleasure to know that you are dealing with someone who cares about his customers!

I realize that we are admiring Rocky and USAKiilts but I have also had the same service from Steve at Freedom Kilts, Robert at RKilts and Pete at Canadian Casual Kilts. Admittedly I hoist pints with the latter two*.

*Okay, who's jealous that I include TWO fine kilt makers as my drinkin' buddies

?

**James MacMillan** · 11th October 07, 07:30 PM

Let's face it people, we have a great group of advertisers here! I think the lower performers get chased off, and the better performers just keep getting better.

Here we talk about SWK speed and not warp speed!

**kiltedcarpenter** · 11th October 07, 07:37 PM

James, good point. I just wanted to point out my experience with Rocky so far. In my business (construction), there are so many that promise all and dont deliver, when I contact someone and they follow up fast, I feel they need a shout out. Admittedly, I did not query anyone else, but my question was product specific to Rocky about his packages. As I said, when I get quick and good service, I like to tell others about it!

**James MacMillan** · 11th October 07, 07:53 PM

Originally Posted by kiltedcarpenter

James, good point. I just wanted to point out my experience with Rocky so far. In my business (construction), there are so many that promise all and dont deliver, when I contact someone and they follow up fast, I feel they need a shout out. Admittedly, I did not query anyone else, but my question was product specific to Rocky about his packages. As I said, when I get quick and good service, I like to tell others about it!

It's good to hear that others have the same experience!