Either I have a little bad luck....or things have gotten a bit mixed up there in Selkirk since the company was sold.

Two and a half months ago I ordered a kilt from Lochcarron to pick up while on vacation in Scotland. Anyway...Lochcarron's communication wasn't too great to begin with. I asked the employee who was helping me a few questions and each time, I didn't recieve a response for four or five days, and in one case, I never got a response until I sent the same email for a second time. Also, while I was in the process of answering the employee's questions to make sure the measurements were correct, a different employee took her place and began emailing me, at which point I pretty much had to start over. By the time I had finally had the order put through, it was just about exactly eight weeks out from when I would be in Scotland, and I stated very clearly that I could be there anytime between the 13th and 18th of August to pick it up (I didn't know which day I could make it to Selkirk at that point.) I was told that any of those dates would be fine, and that it would be ready for collection. And so the wait-ehem-jonesing began.

Fast forward to August 18th, when I arrived in Selkirk to pick up my kilt. I walked up to the counter and asked for my order...a lafy went to check for it and couldn't find it, so she called the mill to see where it was. Turns out it wasn't ready yet....and no one had even bothered to contact me. The really stupid part was, I was shown the sheet that detailed my order for the kiltmaker, and the date August 13th was highlighted in blue - the date by which the kilt was to be completed - and yet it was already the 18th and it was still not done. What was even worse was that the reason it wasn't finished was because the kiltmaker had gone on holiday that week! (Uhhh....is it just me, or is it a bit ridiculous that the kiltmaker went on holiday when she had a job to finish first?!) Okay....I wasn't too mad about that....I just figured that I'd have it posted to my house back in the US (although the point was kinda to bring a kilt back from Scotland...sigh), but I was told I then had to pay £30 for postage! For their mistake! Thankfully, the manager overheard us and came over to tell us that they would ship it for free because it was their fault. Now I just hope that the kilt fits well and is made to all of the right specifications....and I hope that it comes to the right house (the lady helping us was not quite with the program...and she was having trouble understanding my address.)