Order Stuck in News Jersey

[davedove]

Well, I just checked on the status of my delivery from Kiltstore and it seems to be stuck at the FedEx facility in New Jersey for "Regulatory agency clearance delay" since the 16th. I wonder how long that will take!

[Freedomlover]

Well, I just checked on the status of my delivery from Kiltstore and it seems to be stuck at the FedEx facility in New Jersey for "Regulatory agency clearance delay" since the 16th. I wonder how long that will take!

If by "Regulatory agency" they mean Customs, you might have it by Memorial Day. Good luck.

[David Thornton]

It means you have a declaration to complete. It should be shipped within a day when you fax back the form. Call them and have it faxed to you ASAP. It also means that they are determining what to bill you for. Make sure they understand it is for personal use, that will save you $25.
You can find my original thread if you want for the whole story, but I no longer use FedEx. I request all my business partners to do the same.
David

[clancelt]

Arrrgh... FedEx! The main reason anyone uses FedEx is "speed" but FedEx runs it's own customs clearing for out of country items. I find they are a little overzealous in their customs clearing. I would imagine they want to play by the book or lose this little luxury. The byproduct is that you pay to have an item overnight and have a 50%+ chance it gets held up in customs for a few months

My advice is to have them ship it Royal Air. I seldom have it take more than 10 days, it gets passed on to the USPS, almost always skates past customs, and even if customs are due you are dealing with the US government who is not known for being very good at doing a thorough job. So most of the time they never bother collecting it.

Just my 2 cents.

[GlassMan]

I agree. I always have things shipped to me via the USPS and the foreign equivalent (depending on the nation of origin) and there is never any delay and I've never had a customs fee levied.

When I'm shiping products overseas to international customers wanting glass stuff I always use USPS for the same reason.

[michael steinrok]

Katie at Crescent Moon told me that once the FDA had to come out to check a kilt because someone had labeled it as food since wool is an animal byproduct

[NancyMan]

I've received two shipments via FedEx. The first was a kilt and accesory. Total value- about $150. No taxes or duty. Dandy. Next shipment was an eton jacket worth about $50. Some days after delivery FedEx sent me an invoice for taxes paid on my behalf at the border. No duty, just about $4 in tax and then a WHOPPING BIG $15 brokerage fee. :-x No, I won't use FedEx any longer if I can help it.

[GlassMan]

All my foreign customers specifically ask me NOT to use FedEx when shipping them their packages because they always wind up incurring excessive and unnecessary charges.

[Jerry]

I've received two shipments via FedEx. The first was a kilt and accesory. Total value- about $150. No taxes or duty. Dandy. Next shipment was an eton jacket worth about $50. Some days after delivery FedEx sent me an invoice for taxes paid on my behalf at the border. No duty, just about $4 in tax and then a WHOPPING BIG $15 brokerage fee. :-x No, I won't use FedEx any longer if I can help it.

I posted in the off topic section about my troubles with a "next day shipment" via DHL. I found out later that my address isn't covered by next day delivery, so I paid extra for next day and it took 6 days to get my item. I did not get a refund. The seller of the item (a handheld GPS unit from Washington State) did offer free shipping if I bought anything more from him. I've just written the whole thing off to "a learning experience. So, Fedfex is out and so is DHL. That leaves us with UPS or USPS. I'm with the others on the USPS. I'd always heard horror stories about lost mail and such, but I ordered something (can't remember exactly what?) but the USPS delivered it on a SUNDAY, yes, SUNDAY, because I ordered it shipped via express mail. I don't thank anyone else can beat that service.