online purchasing

[mrpharr]

about a month ago i purchased some items from scottishkilts.net and have not heard from them. ive called and emailed but with no reply. anyone have any problems with these folks?
:confused:

[Zardoz]

I've purchased a couple items from them. I've ordered hose and flashes off the shelf, and a custom jacket and waistcoat with no problems. Depending on what you ordered, some things might take more time than others. when I did my orders I'd get an e-mail confirming the order, and another when it shipped. I had to call them once, and was able to talk to someone on the spot. Just remember they are in Scotland, so you need to call pretty early in the AM to catch them!

BTW, welcome to the forum from a fellow Texan!

[arrogcow]

I bought a kilt from them last Nov. I too had problems reaching them through e-mail, but the kilt showed up faster than I expected, so I figure they are more worried about actually getting stuff out than keeping people informed. While it would be nice if they did both, it is better than constant updates on what is going on, while delivery keeps getting pushed back.

Adam

[Aggie]

I purchased their coat/vest combo and some hose. They don't always respond to your e-mails right away. You can phone them but as Zardoz says you have to do it early in the morning. The phone call was expensive even at the best of times. I think they do read the e-mail. They just don't always keep you informed as you might like. My order arrived recently along with an e-mail confirming the mailing. As they say, "the sqeaky wheel gets the oil". Keep at em. And hello from another fellow Texan.

[michael steinrok]

I ordered a five yard for st. paddies day. They e-mailed to confirm purchase and I think they notified me when they shipped. Got the kilt really quick. I seem to have read that they don't always email back a whole lot. Good kilt for the money I thought.

[Colin]

I have dealt with them 4 or 5 times now and have not had any problems. The first time I ordered I didn't hear from them for awhile, but once I emailed them, they responded right away.

[LoftGuy]

I ordered a five yard for st. paddies day. They e-mailed to confirm purchase and I think they notified me when they shipped. Got the kilt really quick. I seem to have read that they don't always email back a whole lot. Good kilt for the money I thought.

Hi,

I had a similiar experience with them and was also pleased with the kilt I ordered and would not hesitate to do business with them in the future.

Bob

[porrick]

One experience with them - and a good one. E-mail to confirm order and dispatch. Arrived Norway in a week from ordering