What should I do?

[Celtic Rogue]

What would you do if you ordered a kilt and were told that it should be 8 weeks... (not going to say who) and the day before the eight weeks waiting period is up... you get a call that your kilt isnt going to be done by the 8 weeks and not even by ten weeks! Something about the mills not sending the material etc. and it would be till the end of the month a full 12 weeks.

Well I can understand things to a point... but a little more notice than one day would have been nice as they knew that they didnt have the tartan since day one. This a standard tartan with no special order. They asked if I wanted to change my order but I am in need of this tartan so that isnt an option. I feel like I should just cancel my order?

I just guess I feel I should have been notified sooner. So much for my plans and needs. What do you think? I am just so bummed!

[Father Bill]

What would you do if you ordered a kilt and were told that it should be 8 weeks... (not going to say who) and the day before the eight weeks waiting period is up... you get a call that your kilt isnt going to be done by the 8 weeks and not even by ten weeks! Something about the mills not sending the material etc. and it would be till the end of the month a full 12 weeks.

Well I can understand things to a point... but a little more notice than one day would have been nice as they knew that they didnt have the tartan since day one. This a standard tartan with no special order. They asked if I wanted to change my order but I am in need of this tartan so that isnt an option. I feel like I should just cancel my order?

I just guess I feel I should have been notified sooner. So much for my plans and needs. What do you think? I am just so bummed!

Exactly what happened to me, and I was some ticked!! And my people were lousy communicators from then on. I was some unimpressed, but... I hung in there, and I deeply love my kilt. The love of high quality long outlasts the anger of poor service.

If you expect that you'll get quality, the annoyance will likely be worthwhile in timem BUT I won't use them again!

[Chas]

I have three thoughts:

Firstly, if you cancel, you will still have a wait somewhere else. I would stick with the vendor, but I would ask for some measure of compensation.

Secondly, it does not take four weeks to make a kilt. In fact it should take less than a week, considering the fact that they let you down. Your kilt should be at the front of the queue and be made as soon as the fabric is available.

Lastly, you need to complain, firmly but fairly. You need to tell them that compensation is in order and you need to tell them when the new delivery date will be. Do not be pushed around.

Regards

Chas

[Inchessi]

I have three thoughts:

Firstly, if you cancel, you will still have a wait somewhere else. I would stick with the vendor, but I would ask for some measure of compensation.

Secondly, it does not take four weeks to make a kilt. In fact it should take less than a week, considering the fact that they let you down. Your kilt should be at the front of the queue and be made as soon as the fabric is available.

Lastly, you need to complain, firmly but fairly. You need to tell them that compensation is in order and you need to tell them when the new delivery date will be. Do not be pushed around.

Regards

Chas

Well said. You can be polite and firm at the same time.

[Laird O'the Cowcaddens]

I agree 100% with Chaz on this one. I would rate this merchant with 3 P's (#ish Poor Performance). If you give us all a hint as to the i.d of the offender, I for one will avoid a repeat performance of your difficulties.

[cessna152towser]

Well at least they contacted you to say the kilt wouldn't be ready on schedule, could have been worse if they had forgotten all about you. No harm in asking them if they will knock a wee bit off the price but whether they are required to do so would depend on whether time was clearly an essence of the contract agreed when the order was placed.

[flyingshamrock]

It's extremely hard especially when the jonesing has been in effect for 8 weeks. I agree that you will have to start the waiting process all over again if you switch vendors but things happen for reasons. Maybe this is your chance to back out and go with someone else.

[piperdown]

It's extremely hard especially when the jonesing has been in effect for 8 weeks. I agree that you will have to start the waiting process all over again if you switch vendors but things happen for reasons. Maybe this is your chance to back out and go with someone else.

I just received a beautiful handmade kilt from a vendor on this forum. I ordered in Jan with an agreed upon wait time of 22 weeks (he is a busy man).
The kilt was finally delivered approx 7 weeks past the 22 week time frame.
I have to say I was anxious/a bit miffed that it was taking so long to be finished. There was good communication between us though which helped.
It was more than worth the wait. This kilt is spectacular and everything I could have hoped for and more. It was well worth the time it took. The jonesing was half the fun as well. I felt like an expectant father.

Hang in there. Though I have not had the pleasure of doing business with Rocky, everything I have read on this forum regarding him is first class. It will be well worth the wait and you will appreciate it even more when it arrives. I know I have with mine.

[piperdbh]

For my most recent kilt, I was measured in April and received the kilt on the 20th of December. (It was from a different kiltmaker.) Yes, it was along wait, but it was worth it. Hang in there. Rocky will do what he has said he will do.

[Cygnus]

Our own Riverkilt has been known to say that you can have any two of quality, service, and price.

If the quality is high and the price is right, then stick with it - the bad service will eventually be a memory (and I'd much prefer poor service to poor quality)!