Quote Originally Posted by mookien View Post
madmacs: I, and the "trade customer" I am dealing with, have been waiting for 7 months for some cloth from Dalgliesh. It may come next month. Admittedly, it is a custom run and, apparently, requires some dyeing of thread, but that's still a long time.

After waiting for months, Jonesing turns into numbness. You sit in front of your TV staring at the blank screen, guzzling Woolite and sucking and chewing on your wool accessories like diced hose and old flashes (but not my Ryan Ross bonnet). It's a debilitating disease!
I'm really disturbed to hear this. If you'd like to contact me with your details directly, I'd be glad to look into it for you.

But it's true that until we stepped in, the mill had been getting into increasing difficulties with shortage of yarns, basically due to cashflow issues. And that's one of the big things we've been investing in since. It will take time to get the dye house to produce everything we want (especially since the other local dye house burned down a few months ago). But we're already in a much better position.

And more generally, we are also working on significant improvements to the ordering process, and communications. This too will take some time to get up and running. For example, in fact, just today we're introducing the first big step with a new email system that I can participate in from a distance, which will let me be more aware of day to day issues, and help to resolve them. So I'm optimistic that things will improve steadily in this sort of a way, and fewer socks will have to be gnawed in the future!

Please bear with us as we work on this. And to anyone who has had a disappointing experience in the past in any way, please let me know (directly by pm if you like) as we are keen to know all about any problems that need fixed.