I have dealt quite extensively with USA Kilts over the past year, and have had absolutely no experience with Rocky, et al. that was not at or beyond my expectations.

I recommend you view this as a mere blip and not let it sour your opinion of a good company. Makes the jonesing painful, I'm sure, but it's the patterns in service and quality that should determine how a business is viewed, as well as how committed it is to correcting the problems that sometimes come crashing.

Speaking from personal experience only--you'll do as you will.

Good Luck.