X Marks the Scot - An on-line community of kilt wearers.
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2nd March 04, 05:49 PM
#1
Bad Customer Service
Hi all,
just my .02$, but I would avoid Clansman Knitwear (scottishclansman.com)like the plague, their customer service SUCKS!
On friday, Feb 13, I placed two orders online, one from USA Kilts for a sporran, and one to CK for 3 t-shirts. by the following thursday, the sporran had arrived from USA Kilts, but nothing from CK, so I called. I gave the girl on the phone the information, including the Order Confirmation Number, but she seemed clueless and told me she would look into it and call me right back. I NEVER heard from her again.
So, I sent a few e-mails, but no reply came. Finally yesterday, 2 and a half weeks later I called back only to be told the order had not been processed yet, but they would get right on it. I told them not to bother and cancel the order,I would do my business elsewhere, which didnt seem to bother them any. I then called my credit card company to be sure they didnt charge me for the order. Sorry, but 2 and a half weeks to process an order for a few t-shirts is unacceptable, and the attitude of the help was worse. Good thing it wasnt something I absolutely had to have for a Highland Festival or something.
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