I just ordered it yesterday, but I wanted to go ahead and say that so far I am very pleased with the customer service. I wanted to have it for my birthday which happens to be a holiday in both Canada and the US and I was worried that I had waited too long to order. I called customer service and spoke with a nice woman (sorry I don't remember her name) who said that she would check with the sewers first thing in the morning to see if they would be able to get my kilt done in time. I got a call back first thing the next morning and was advised that they would be able to meet my deadline. I was pleasantly surprised by this kind of service nowadays. Now I just have to wait for it to get here. I'll try to post some pictures once it arrives.