We ordered sporrans and kilts from Scotweb for our pipe band. The Kilts took 20 weeks to arrive! The sporrans that arrived looked nothing like the ones on their website and were frankly closer to the novelty sporrans you see in the Royal Mile tourist shops - they have since updated their website to show what they're really selling. The band decided we'd rather shoulder the cost of the return postage and the import duty than wear these sporrans so we arranged to return them at our expense. Despite their 'no quibble' returns policy, more than 2 months after receiving the returned sporrans they've only refunded some of our money with no explanation other than apologising for 'technical difficulties'. We're currently recovering the rest of it by a Visa dispute (after my latest email to Scotweb questioning the partial refund was ignored). Overall Scotweb were difficult to deal with and not a company we'll ever use again. They frequently ignored emails (including the one where I pointed out that emails to complaints@scotweb.co.uk were being bounced back!). They obviously manage their online reputation/presence very effectively - we began by thinking that we would be dealing with a fair-minded professional company but that has certainly not been our experience.
We're a small band (www.kalamundapipeband.com) and can ill afford the loss of these funds to this big company.
P.S. We subsequently sourced much more authentic (and cheaper) sporrans from Morrisons in Perth, a genuine Scottish supplier who were a pleasure to deal with.
P.P.S. If you harbour any suspicions that I am somehow a 'difficult customer'. I can happily supply the full email trail, demonstrating my saint-like good manners and reasonable attitude through the whole sorry 5-month saga and Scotweb's repeated mistakes and indifference.