Advice required

[English Bloke]

I'm surprised.

I've bought custom goods from them and received good quality and equally good personal service. Finite details were discussed by email and phone and the finished article arrived promptly and exactly as I had requested. This was fairly recently too. I understand your dissatisfaction Simon and I'd be livid too but it does seem as though their manufacturing standards and quality control are variable rather than just dire.

As I say, I'm surprised.