Looking to purchase a new first time Kilt.

[The Wizard of BC]

There is an old saying in Real Estate that the most important thing is "Location - location - location".

In Kilt Making the most important thing is "Communication - communication - communication"

If you don't ask about a gazillion questions prior to your purchase - Well, that's your fault.

But if you don't get the answers to your questions, or you don't get timely answers, or you get some long personal opinion diatribe instead of the answer to your question,
- that is their fault. Run, run like the wind and go find someone who will talk with you.

Your kiltmaker should never forget that it is your hard earned money that you are handing over. We sometimes forget in this modern world that kilts are not just about walking into a store, selecting a product from the shelf, paying the sticker price, and walking out.

Yes, there are a lot of websites out there where you select an item from the drop-down menu and then punch in your credit card number. This is rather faceless and impersonal.

Kilts, as you may have figured out from some of the posts on this forum, are very, VERY personal items to our Rabble. The selection of Tartan, fabric composition, weight, method of construction, pleating options, proper fit and proper measuring to achieve that fit, are not things that lend themselves to the standard internet website.

I would actually say that the single most important thing to look for on a website is the "Contact Us" page. Is there a direct telephone number? Is that number answered by a person who you can talk to, ask questions of, and who can give you answers to your questions?
I would even go so far as to say that if you are in the market for a custom kilt and cannot speak directly to the person who will actually be making your kilt I would go somewhere else.

And I'm sorry but facebook is not a good direct two-way communication medium.

Communication - communication - communication.