I have mentioned a certain kilt company enough by now, so I'll leave this as an annoymous company now. But if this company had been in a forum such as this one, I could have posted messages, and perhaps straightened out the problems without nearly as much trouble and hard feelings. I think ant reputable compny (as all who post here seem to be) would be willing to use this as a contact point for customer service issues. I also see nothing wrong with mentioning a new product on occasion, particularily when someone asks them.