X Marks the Scot - An on-line community of kilt wearers.
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11th June 15, 05:04 PM
#2
Nothing feels better than having the innocence of a young man who trusts you to solve his problem, and he is showing you that you heard and understood him. I know that you can't show his face, but you don't have to, he has pride in his stance. You have a happy client. 
Mission accomplished. A WIN/WIN in my books!
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