Does it get any better?

[Riverkilt]

So I get an email from Sierra Trading thanking me for the kilt hose order...saying they'll ship them by DHL airfreight.

Now, their website says they ship by the post office which is all that serves my remote area with any efficiency. Email them back and they say not to worry, that DHL will deliver to the post office and the post office will put them in my box...I DON'T THINK SO...they'd have to pay postage to drop them off at the post office and have those postal workers hold them for me.

First, DHL doesn't come to my remote town. They meet some private contract person with a station wagon at the Tuba City cut off and trade packages. Then the contract person tosses the package on my porch for the neighbor kids to steal...no signature....further...never gave DHL an address, just the POB.

So tried to call the 800 number and they're closed until Monday. Emailed again and suggested the look at a map and try to understand what I'm saying and if their website says they ship by the post office why don't they ship by the post office?

Seems silly to ship kilt hose by air freight...amazing insanity over kilt hose. Last email the lady said she'd try to figure out how to do it and told me to call her at the number that says its closed until Monday and has no message capability. Emailed her back about that.

Why can't they just do what they say they're gonna do on their website and what I asked for...??

When are companies gonna realize that no one transportation outfit serves EVERYWHERE well, they gotta LISTEN to their customers and ship how their customers request. And yes, I once was a traffic manager for a manufacturing company so know the drill.

Venting...such a simple thing to mess up. They've no doubt blown whatever meager profit they planned on making on this sale with the email exchange and hopefully an eventual confrontation with a supervisor who believes what I say. Fearful they'll wind up in never never land and I'll have DHL calling for a delivery address weeks later. Its happened before with another kilt accessory supplier...

Ron