Quote Originally Posted by Norbydog
Got a call this morning from Buzz Kidder. My order hadn't been shipped yet; my understanding is that it was inadvertantly tucked away. The same nice lady offered to overnight it and send a free T-shirt. She was certainly willing to do what she could to make up for it. Hallmark of a good company.

I convinced her to not spend the extra overnighting it, but she insisted on sending a T-shirt.
Same sort of thing happened to me when I bought my Utilikilt. It arrived and one of the back pockets was no sewn on completely. I called Uncle Otto and he had me send it back for repairs and insisted that he would send me a T-shirt for my trouble. I said that wasn’t necessary, but he insisted.

I never actually got the t-shirt, but who cares.