As I've posted elsewhere, I recently ordered the whole "kilt package" from the Kilt Store. I chose the "free shipping" option, but then I got an email, cautioning that there is no insurance or package tracking under that option.

Since it was such an expensive order, I sent an email back to the company, asking how much it would cost to insure the package.

This is the reply I got:
Hi Kyle,

Due to your order being of a high value and you being a
member of X marks the scot. We have upgraded you to Fedex
International Priority free of charge.

Kind Regards

Blair


That is customer service!!

Thank you Blair and everyone else at the Kilt Store!!