Let’s say that a person has decided to get his first quality, made-to-measure, traditional kilt in an excellent grade wool tartan. Money is no object (though fairness is), and while an excessive waiting period is unacceptable (say, greater than six months or so, depending on other confidence factors), money will not be used in an attempt to get a bump up in the customer queue, as though that were possible. The only things that matter are:
  • The workmanship is superb (for example, stitching is refined, uniform, and durable; measurements are exacting; allowances are cunning)
  • The raw materials are excellent and substantial, and exhibit aesthetically pleasing properties on their own (for example, buckles have weight and dimension—they are not stamped—and have no sharp edges; the tartan is correct; the fabric is free of any visible flaws; the leather is supple, but sturdy)
  • The kiltmaker’s instructions for measuring produce consistent, customer-pleasing results
  • Guarantees are backed up by action

As there are many kiltmakers out there, but few who are physically accessible, how does a first-time customer make his assessment and selection from afar? Should other factors be considered? Can one request an example of something without insulting or annoying the maker? (I would guess if there’s a waiting list, a kiltmaker does not need to prove his or her qualifications to the circumspect person.) If one assumes that all recommendations begin equally (that is to say, people make recommendations based on personal satisfaction), what particular testimony should stand out? Is it fair or wise to rule out any kiltmaker with whom one cannot establish an open channel of communication and easy rapport?

While the prospective customer is not seeking offers of work from the kiltmakers on this forum, I would appreciate their feedback on these questions if they are willing to share it. I ask this from my experience once as a prospective puppy owner, when the most sound advice came from conscientious breeders. The underlying message was, “if you understand these things, the quality of my labors will be self-evident, but do your homework, make the comparisons, and see for yourself.”

For the record, the prospective kilt buyer will also be buying Barb’s book in order to increase his competence in the subject.

Thanks,
Rex in Cincinnati