X Marks the Scot - An on-line community of kilt wearers.
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20th November 06, 08:03 PM
#1
Shipping Charges
Ok, this may get long-winded, but I need some clarification.
I ordered a sporran, belt, buckle, and kilt hose from scottishkilts.net. My total purchase was $87.37. The invoice showed my shipping to be $11.78, with a total at the bottom to be $99.15. However, I checked my credit card bill the following day and found a charge of $121.93 (making my shipping $34.56).
First, I emailed them asking about the extra $22.78, and received a polite email explaining that the $99.15 was before shipping. I went back to the site and filled the shopping cart with the same items and again it showed my total as $87.37, and $99.15 AFTER "delivery". So, I emailed them again. This time I copied the shopping cart to a word file and attached it to the email.
The following day I received an email from a different person. It said that they were experiencing difficulties with their usual international shipping provider. It also said that they were using International Datapost for all "large" packages to ensure delivery, but that it was more expensive. They then apologized for not giving me notification at the time of order and gave me the tracking number.
First, I don't see how my items are considered "large". Second, I am greatful for the apology, but to charge triple the shipping directly to my card without notification?
All my emails as well as theirs have been courteous and polite. I just wanted to know if anyone else had done business with them or maybe had a similar experience.
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