I'm happy to send emails, I was just wondering why you are not sending emails to the Head Office in Edinburgh. Also, I would suggest that as many as possible send an actual letter to the Head Office. Unfortunately emails don't have quite the impact that letters do.

Complaints to the Head Office can be sent to:

Mr. John Beattie
Head of Information and Sales
VisitScotland
Ocean Point One
94 Ocean Drive
Leith
Edinburgh
EH6 6JH

his email is john.beattie@visitscotland.com

I'll hold off my complaint there until I hear from you in case there is a reason you don't want to go to the Head Office at this time.