OK, so here's the deal: A few weeks ago I pm'd Steve at Freedom Kilts about purchasing an XMark kilt pin. After doing the paypal thing Steve sent it right out. When it got here today it was in pretty bad shape. So I sent a scathing email to Steve ranting (I was never one to hold my feelings) about the condition, not being happy, yada, yada, yada. I'm here to tell you, about 20 minutes or so after sending the email, I recieved a phone call from Steve asking what he could do to make me happy. Needless to say, he made me happy. A brand new pin is on its way. That's how a professional works to keep his customers happy! Even though my first contact with Steve and Freedom Kilts was not a happy one, because Steve knows how to treat his clients, you can bet I'm now a solid customer. The irony is, I wasn't going to relate my dissatisfaction with Steve - but now He's getting some well deserved positive press! That's pretty good stuff!