I had a customer inquire about kilt sizing, so I very carefully explained in detail the need to have someone with a tape measure evenly at the navel while being sure to keep the tape level. He ordered a size 36 Black Watch. A few days later I received his note saying essentially, "oops, I am bigger than I thought" and he needs a 38. Sent the 38 replacement for the swap at my cost. Now, receive a note saying what he really needs is a 42. That's a 6 inch spread from the original. Like any reputable supplier, I want buyers totally happy, but a third kilt with such a size disparity is a tad curious. Any of you ever have such trouble with your measuring? I will make the swap again, but this one seems more than a little curious.