I can't answer for anyone else but my recent experience with the Kiltstore was very good. I paid something in the neighborhood of $40.00 for express shipping (FedEx, as I recall) and that was it. I got a call from FedEx customs department wanting me to fill out a form. I did that. FedEx explained that Kiltstore was taking care of the rest.

So even if the customs and brokerage fees were included in the shipping charges, it was all up front and I knew waht to expect--No surprises, no additional charges or fees.

I am happy with the Kiltstore's policy as I have imported both leather and tools previously from England and Germany respectively and had to get custom brokers involved and so forth.

This was easy. If I was going to order another kilt, I'd deal with the same outfit.