I spoke with the Mod Squad about what I am about to post as I wanted to make sure I would do this correctly. So, here goes my tale.....


In the May time frame I was intrigued by the kilt hoses that our Mod Squad member, McMurdo, was wearing in one of his pictures. I contacted McMurdo and asked him to provide me with the name of the person who provided him the kilt hoses. I was told that the kilt hose was purchased from a company called Canadian Casual Kilts. The owner, Peter, who goes by MacHummel on here, was contacted about inquiring as to the pricing for these kilt hose. He quoted me a price which was higher than I was expecting so I decided to only purchase one set instead of the two I had planned on. I asked for a total and he sent me the total on the 22nd of May. I Paypalled him the funds and was excited about getting my kilt hoses.

On the 22nd of May ( the same day we had finalized the order and I had Paypalled the funds) I was informed at 12:47PM that they were on the way.

On 1st of June, I had not received the package. I messaged that I had not received it and requested the tracking number be sent to me the following day. Acknowledgement of this request and info was received.

On 3rd of June, a message was sent, again, requesting the tracking number and, again, it was acknowledged and the reason the info was not sent out sooner was that he had been busy running a camp for the last few nights. Later on (8:02pm), I received a message that the package was sent out and that it would take 10 days to get to me. Realize that at this time it has been 12 days (9 business days counting the day I received notice of shipment and that day present). Still no tracking number given to me.

On 5th of June, a message was sent that the package was found to be being held by Canada Post and I received a tracking number at 6:07am.

On 17th of June (12 days from the last message so that the 10 days could go by), I sent a new message indicating that I had not received the package. Owner indicated he would look into it. Later on (3:40pm) I received a new massage indicating that Canada Post would not do anything till the next day. I was to contact the owner again the next day if the package had still not arrived. I had started my own checking into this problem from my end using the tracking number. They indicated to me that the package had been sent out on the 4th of June instead of the originally 22nd of May.

On 18th of June I indicated that the mailman had come and gone and there were no more delivery trucks coming to my county by this time (5:55pm). Owner acknowledged this and was going to start a trace for the package. The trace was started the next day (19th of June and was going to take 3 days).

On 24th of June, I received a message indicating that Canada Post and the owner had come to the conclusion that the package was truly lost and a replacement was to be shipped out via Purolator.

On the 30th of June, I sent a message at 1:54pm asking the location of my package and/or info.

On 1st of July, the owner replied that he had been away for a few days and he would get me the tracking number when he got back home. Also, indicated that the problem maybe because of Canada Day.

On 6th of July, (past Canada Day and 4th of July) I again requested a status and tracking number, as I had yet to receive a new tracking number.

On 7th of July, I was informed that the owner had left them with a friend to have them mailed out while he was on vacation from home. The owner said he would mail them out today (7th).

On 8th of July, I was informed of the newest tracking number with Purolator.

On 14th of July, my order I had placed on 22nd of May and paid for, arrived.

What would I had expected? Once the initial shipment was made, I would have gotten a tracking number and had it sent to the customer, especially, US customer due to having to cross a border. I would have informed the estimated day of arrival and ask the customer contact me if there was any problems. Once the day came and went as to when the package should have arrived, I would have inquired as to its status. Once determined that the package might have been lost, I would have arranged a second package in case it is needed and make arrangements to have it shipped a faster and more secure method. Once the package was declared lost, I would have shipped the replacement in a manner limiting the amount of time that the customer might have to wait for this new package.

Therefore, shipped initially on 22nd of May, determined possible lost and started trace 5th of June, reshipped by different shipper on 11th of June using a overnight or 2nd day manner. New package should arrive on 18th of June the latest; 18 business days earlier than what happened and that is with buffer days added in from weekends and all.