Quote Originally Posted by gilmore View Post
And the USPS customer service people are the worst! Indifferent, rude, insulting, full of excuses for shortcomings. It seems that having government jobs that they can't be fired from, they just don't care, for the most part. I have yet to encounter even one who accepted responsibility for a problem and went out of his way to help.
Agreed... their CS skills over the phone are virtually non-existant and GETTING to a live person is a challenge in itself!

The ONLY 2 things that I will say in DEFENSE of the Post Office is this:

1. 99.9% of the time, they have delivered our packages with no nproblems (which is more than I can say for DHL, FedEx, and UPS). One of my favorite sayings... 'if you don't make a mistake, you don't need good customer service to fix the problem'. The issue becomes that .1%

2. They're much less expensive than their competitors (from what I've been quoted from each company). When sending a couple dozen packages a day, that really adds up.


BTW... for what it's worth, I've found a good way to get results is to go to your local post office and speak (NICELY... realize it wasn't THEM that made the mistake) to the clerk or postmaster. Having them help you wade through the sea of red tape will sometimes yield FANTASTIC results. Generally, they're a little better at helping than the phone maze you have to go through to get information about a lost package you already know from their website... hahaha