I feel there is little I can add to the points I made earlier. I accept you did not set out to be malicious. But 'facts' are always selective, and I have to say I do feel very hurt that you chose to single us out for attack in the way you have, when I sincerely believe our policies and practices are no different from any other vendor working with the services available within the law. Whatever your personal experiences (which will differ from those of other customers) I can assure you we have researched this repeatedly and extensively, and if there were a reliable service that let us legally ship goods duty-free we would be using it. If you were setting out to make a general point about shipping from overseas, perhaps doing so in a more general forum might have been fairer. However you clearly feel very strongly indeed that your perspective is both right and reasonable so I shall not argue further.

But I do not accept for a moment that my point about saving VAT is weak. Most customers are not conveniently flying from the UK to the US at the time they wish to purchase. The fact is that you're getting the goods at almost exactly the same price that we pay (and with the pound in freefall, at around 2/3 the real price to you only a year or two ago). If you wish to buy locally, by all means do so. But if you choose to purchase from overseas, please do not blame our small family business for your nation's laws.

We in the UK pay duty when we import stuff from the US too, you know.