I think Scott Chalmer's attempts to overcome the errors in the first two poor quality products unfortunately overcompensated by trying to rush through a replacement handsewn in only a few days, and the quality likely suffered on number three attempt because of it. Too bad that the "extra effort" backfired on him and his company. I personally know that the company can do better, and have one handsewn and three machine sewn kilts in great quality to prove it.

I agree that the final product is not up to snuff, not as far off as the first two attempts, but still not right. There is only so much a customer can take, and a company can do, to try to make things right. Sometimes even good customer service, after bad, cannot remedy a situation, other than to shake hands and say "thanks for giving us an opportunity to try to serve you" and hope for future chances with better outcomes.

I hope den gets his kilt in his tartan and a quality build, and sometime reasonably soon (not too soon----don't want to rush the artist). Will eagerly await the pictures that include a happy smile.

j