I Have also had a few experiences in the Celtic way. When we were planning our wedding 3 yrs ago my sister called the store to see if they had any clan Young items. The lady was rude to her until she said that her last name was Gilbert. She is always friendly to us when we go in to her store once we tell her our last name is Young. My father-in-law went in there before our wedding and he said that she was crazy and he had to leave because he got into it with her. He is german,irish,french&indian. I think she is friendly if you know what clan you are from and you know about your tartan. My wife usually gets bored and walks out because I usually stay and chat with her for awhile.I do agree about Everything scottish in Linville.We have been there many times as well as the Scottish Tartans museum. The staff at both of those stores have always been friendly & helpful. But if you do make it to Ashville do drop into the Celtic Way . It is an experience!