X Marks the Scot - An on-line community of kilt wearers.
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1st September 11, 02:03 PM
#4
 Originally Posted by Chas
I have three thoughts:
Firstly, if you cancel, you will still have a wait somewhere else. I would stick with the vendor, but I would ask for some measure of compensation.
Secondly, it does not take four weeks to make a kilt. In fact it should take less than a week, considering the fact that they let you down. Your kilt should be at the front of the queue and be made as soon as the fabric is available.
Lastly, you need to complain, firmly but fairly. You need to tell them that compensation is in order and you need to tell them when the new delivery date will be. Do not be pushed around.
Regards
Chas
Well said. You can be polite and firm at the same time.
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