What should I do?

[LitTrog]

I have dealt quite extensively with USA Kilts over the past year, and have had absolutely no experience with Rocky, et al. that was not at or beyond my expectations.

I recommend you view this as a mere blip and not let it sour your opinion of a good company. Makes the jonesing painful, I'm sure, but it's the patterns in service and quality that should determine how a business is viewed, as well as how committed it is to correcting the problems that sometimes come crashing.

Speaking from personal experience only--you'll do as you will.

Good Luck.

[Dale Seago]

I have dealt quite extensively with USA Kilts over the past year, and have had absolutely no experience with Rocky, et al. that was not at or beyond my expectations.

I recommend you view this as a mere blip and not let it sour your opinion of a good company. Makes the jonesing painful, I'm sure, but it's the patterns in service and quality that should determine how a business is viewed, as well as how committed it is to correcting the problems that sometimes come crashing.

Speaking from personal experience only--you'll do as you will.

Good Luck.

Yes. Everything he said.

[Celtic Rogue]

Hey thanks for all the replies. My purpose in posting this was not to punish anyone or throw ***** at a company. Thats why I never mentioned any names. It was to try and clear my head and to see if what I was feeling was justified.

Waiting for this kilt is one of the hardest things I have ever done... then when you think you see the light at the end of the tunnel... Bam!!! Four more weeks. Ouch!

Anyway thanks for posting Rocky and I will wait and be patient. Thanks everybody.

[Aspiringloser]

I'd almost bet that a few people regretted their posts when they realized who it was.

[Mickey]

As someone who makes things out of things that I cannot make, I have been in Rocky's position. Sometimes, the materials that I require, and am promised, go into "backorder" status when I was supposed to receive them. That doesn't matter to the customer, like you, who was expecting a product for a special event.

I feel your pain but occasionally this stuff happens in the world of custom work.

Unfortunately, it is the craftsman that takes the ultimate heat and bad press. Personally, I can't see where or how Rocky/staff could have done anything better. Sucks that you are still waiting, but again, these sort of things do happen and can't be helped. I'd stick with it. I've seen Rocky's work, and based on that, in addition to the number of loyal customers in here, tell me that the end result will certainly make up for the disappointing delay.

[Standard]

I'd stick with it. I've seen Rocky's work, and based on that, in addition to the number of loyal customers in here, tell me that the end result will certainly make up for the disappointing delay.

***
I know I'm very happy with my kilt that Rocky built for me. Sorry to hear about the delay, but it will be worth the wait when your kilt does arrive.

[Geoff Withnell]

I would like to point out that Rocky didn't have to "out" himself as the kiltmaker is question. Every time , dealt with USAKilts, I have always felt that Rocky has gone the extra mile to make sure I understood exactly what I was getting. This is pure gold in a business relationship.

[Mickey]

I would like to point out that Rocky didn't have to "out" himself as the kiltmaker is question.

***. That is class, folks.

[zirrow]

I would like to point out that Rocky didn't have to "out" himself as the kiltmaker is question.

+2
Integrity seems to be a dying trait these days; good for you Rocky/USAKilts

[ForresterModern]

Custom woven cloth puts the kiltmaker/middleman in a bind as they are at the mercy of the weaving mill's stock level and, if not in stock, their weaving schedule. I had one custom weave kilt that was supposed to be turned around and delivered in 8-12 weeks, even accounting for the custom weave. It arrived more than 11 months later, after multiple emails and transatlantic phone calls, with a plethora of excuses and apologies and an upgrade from machine-sewn to handsewn build quality. It was ultimately worth the wait (I got great quality in both build and tartan, and a great price to boot, but suffered the wait). I have also had made to measure jacket/waistcoat sets, originally stated to be stock fabric expected to be turned around and shipped within 4-6 weeks, ultimately take 16 or more weeks to be delivered, with repeated "stock" customer service update emails every month or so simply stating that there had been a further delay and they did not know when the items would actually ship. Laughingly, in one instance, I got a "stock" delayed again email a day after I got a notification of shipment of the same item from the same company including tracking information. The item showed up a few days later despite the "delayed again" stock email. Retailers are often caught in the middle between their material suppliers, their tailors, and their customers, and very often there is complete separation between their order taking system/online catalog estimates and their customer service departments, as well as from their shipping/receiving departments, so that what one promises is not known by the others within the same company. Sometimes it takes a little personal communication with someone in charge, preferably a manager of some sort, to try to bridge those gaps, get accurate information, and actually push the order through the system. Unfortunately such is the business of specialty highland wear and gear. Even the free-lance kiltmakers are subject to materials suppliers' delays, so that is not a panacea either.

Being smaller, Rocky's company is a little tighter than that and more agile in its ability to respond to inquiries, but still held hostage by its materials and finished product suppliers and tailors oftentimes. Stick with Rocky, he will make good on your order to the best of his abilities.