I understand your point. However, I have noted that it seems to be a part of human nature for people to make their complaints known (sometimes loud and long) while not devoting the same effort when things go as they should. (I hasten to add that, counter to this human tendency, the members of the Rabble do go out of their way to lavish praise on those vendors who do right by them.) As for Ralph, I can only speak to my one experience with him, which ended with very satisfactory results. If he has "turned a new leaf" in the last six to twelve months, this should be documented along with any complaints. Fair is fair. And yet, as always, caveat emptor.