Amazing customer service from Freedom Kilts and USA Kilts

[Terry Searl]

First I would like to state that this post may not be in the correct sub forum, so if it is wrong please move it.

Recently I have had the very distinct pleasure of working with two vendors from this forum, USA Kilts and Freedom Kilts

From USA Kilts a sporran chain came with a bit of an issue. I called Eric to let him know that my package had arrived, but there was a problem with the sporran chain. Without hesitation he pulled up my mailing address, confirmed it with me, and had a new sporran chain shipped out. The chain arrived in days, I was shocked with how quickly it arrived! Thank you Eric and the gang at USA Kilts!

With Freedom Kilts I had ordered some hose, the hose arrived and they were beautiful! Unfortunately it would appear as though a minor mistake at the manufacturers facility affixed the incorrect size label to the packaging of the hose. A pleasant call to Steve and all is right in the universe once again and new hose are en route. Thank you Steve at Freedom Kilts!

In this electronic age where many of our transactions take place online with seemingly anonymous vendors and customer service is a distant afterthought, it was refreshing to actually speak with people that were not only genuinely pleasant, but also cared a great deal about making sure that that I was happy with the products that I had received.

Kudos gentlemen.

T

I go along with what you said entirely about Steve and Freedom Kilts. In this day and age where service seems to be at the rear of your shopping experience, It is front and centre at Freedom Kilts. Steve always gives you a straight forward answer to any questions and his advice is genuine in all regards....if you still want to go with your own ideas he is the first to support you and goes twice the distance to make your experience at Freedom Kilts one that gives great pleasure to tell others about