Quote Originally Posted by KMacT
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He doesn't care if 99% of all customers are satisfied. He just wants them to fulfill their end of the deal. Is that so much to ask? And when mistakes inevitably happen, that's when customer service is put to the test - not when everything is going well.

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Kevin
gotta agree with you here, never like the stats game. All we really know is statistically 100% of his dealings are bad.