What is up with Scottishkilts.net?

[flyv65]

Wow, I was actually just looking at their tweed jackets and waistcoats because of the price but now I'm wondering if I'll want to buy from them.

The price was more than fair and the jacket and waistcoat very well made: my only concern is that I can't seem to get anyone to tell me when I'll be able to exchange them for my size. If they have your size in stock, you might have the items in hand within two weeks (it was faster than that for my shipment last year).

Bryan...I plan on calling first thing tomorrow morning: hopefully about 1430 hours Scotland time. I'll post back with results (good, I'm sure)..

[GlassMan]

The price was more than fair and the jacket and waistcoat very well made: my only concern is that I can't seem to get anyone to tell me when I'll be able to exchange them for my size. If they have your size in stock, you might have the items in hand within two weeks (it was faster than that for my shipment last year).

Bryan...I plan on calling first thing tomorrow morning: hopefully about 1430 hours Scotland time. I'll post back with results (good, I'm sure)..

Did they use the post office or another method for shipping?

[Colin]

Did they use the post office or another method for shipping?

They can either use Parcel Force (an extension of the Post office I believe) or UPS.

[flyv65]

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

[Colin]

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

Great to hear Bryan.

[GMan]

Glad to hear that you are again a happy camper Bryan. I somehow figured it would work out well.

[Graham]

I'm glad too, Scottishkilts have given me great confidence in buying Scottish goods from Scotland while on the other side of the world.