Amerikilt Color question

[AmeriKilt]

Guys
Voodoo isn't giving you the whole story and we feel like our reputation for excellent customer service is being tarnished because the story perspective is one sided.

Here's what happened:
Voodoo orders a BlackAK, 46/22 and a 46 Black AKbelt

She gets the order within a week.

She then sends us an email that says, basically, the color looks navy blue not black - I want it exchanged and I'm not paying return shipping - oh, and by the way, and make it a 44/22 instead of a 46.

I respond by saying the black you got is the only black we have. Black fabric varies by dye lot and our black - like any black fabric - may look a shade bluer, grayer, whatever - compared to another black fabric.

And here's the part of the email I sent that the she left out of her original post:
If you're unhappy with it - you can return it for a refund - or exchange it for another color.
If you decide to exchange it - please include return shipping of $9.95.

We want all of our customers to be happy and we think AmeriKilts are a fantastic product for a great price. Unfortunately, you can't please every single customer... that's why we offer a very generous return/exchange policy and it's all spelled out on our site.

That's the story.

You can always send me an email directly: michael at amerikilt dot com

thanks

Michael Butler
AmeriKilt Co.

[Riverkilt]

There you are. Welcome to the board Mike.

Ron
Owner of four cool AmeriKilts and an extra "sporran" to mix and match with...and four of them cool belts from AK.

[Colin]

Guys
Voodoo isn't giving you the whole story and we feel like our reputation for excellent customer service is being tarnished because the story perspective is one sided.

Here's what happened:
Voodoo orders a BlackAK, 46/22 and a 46 Black AKbelt

She gets the order within a week.

She then sends us an email that says, basically, the color looks navy blue not black - I want it exchanged and I'm not paying return shipping - oh, and by the way, and make it a 44/22 instead of a 46.

I respond by saying the black you got is the only black we have. Black fabric varies by dye lot and our black - like any black fabric - may look a shade bluer, grayer, whatever - compared to another black fabric.

And here's the part of the email I sent that the she left out of her original post:
If you're unhappy with it - you can return it for a refund - or exchange it for another color.
If you decide to exchange it - please include return shipping of $9.95.

We want all of our customers to be happy and we think AmeriKilts are a fantastic product for a great price. Unfortunately, you can't please every single customer... that's why we offer a very generous return/exchange policy and it's all spelled out on our site.

That's the story.

You can always send me an email directly: michael at amerikilt dot com

thanks

Michael Butler
AmeriKilt Co.

Thank you for posting you side Michael. I think we have now heard both sides of the issue and should leave this as a private matter so as not to tarnish the company nor the customer. Therefore the thread is locked so they can resolve the issue in private.