Kilt returned to Lochcarron

[Robin]

Are you dealing with their US office, or directly with Scotland?

Directly with Lochcarron Galashiels Mill Scotland...I live in the Netherlands.

I didn't even bother contacting the kiltshop...they didn't made the kilt, so I turned to Lochcarron straight away.

I'm really pleased with the quality of my Caledonia...part of the reason I ordered another LC kilt.
The Isle of Skye kilt itself is also very well made...just the "add ons" are not well attached...I agree with Matt...must be a rare fluke.

Lochcarron customer support took my complaint very serious and they're probably more upset about it as I am.

[Cinnabar]

Every person (or company) will eventually make mistakes. It's how they deal with those mistakes that marks their true character.

I'm curious how this turns out and hope for the best.

[Southern Breeze]

Sounds like your kilt was made on a Friday evening or Monday morning.

[auld argonian]

Sounds like your kilt was made on a Friday evening or Monday morning.

Yah...you want a Wednsday kilt.

Best

AA

[Kilted KT]

Sounds like your kilt was made on a Friday evening or Monday morning.

Actually, any time on friday isn't so great when the maker spent thursday night happy hour ( and several after that) talking to a bottle of Oban or Dalwhinnie....