Welcome to Xmarks. I too discovered this forum while seeking a place to "rant" about Ralph and his company, Clansman Knitwear. This forum is the only good part of my dealings with them. I finally had to resort to filing a Better Business Bureau complaint to get the items I ordered. Below is a link to Clansman's BBB record.
http://www.goldengatebbb.org/commonr...html?bid=40261

If you wish to file a complaint, contact them at:

http://www.goldengatebbb.org/complaint.html

If you want further info on my dealings with the company, PM me and I will send you copies of my email communications with Ralph. A small part of my problems are talked about in this Xmarks post.

http://www.xmarksthescot.com/forum/s...942#post247942