I used to work in retail and based on your interaction with L&M on this customer service issue I would not hesitate to purchase any of their products. Working in a department store it was very frustrating trying to get the manufacturers to cover their guarentees and warenties and I had many an unhappy customer (and I was just a clerk but I still tried to make the customer happy). The type of customer service that L&M has shown to you is outstanding and very rare in todays manufacturing world.