That pretty much sounds on par from what I've read. That's a pretty deadly deal though ..

I will say though that the pre-sale service I received was examplary. I traded e-mail with an individual there for several days and he was extremely helpful and informative - even when I expressed my concerns over some of the things I had read.

I think they have potential to be very good but it seems like maybe they've gone through some staff changes lately and are trying to recover a bit. Hopefully once they get reorganized it will get better.