I think I mentioned this in another thread. I ordered a jacket from them December two years ago (I think).

It took almost an entire year to receive the jacket. I sent emails, and at first they were answered. Then they stopped answering.

I had tried to add a waistcoat to the order, but I ended up ordering the waistcoat from someone else. Once I received the jacket--a tweed--it was very nice. In fact, I am wearing it today.

The moral of this story is: keep hounding them. I think they'll eventually deliver.