Stripe/Sett dilemma

[RockyR]

Disclaimer... I'm not defending them and I don't know their policies and not sure how well they communicated with you prior to your order being finalized, BUT...

When we (USAK) make a 5 yarder, the customer does NOT get an option of pleating to the sett or stripe (many places have this as a policy for their 4 or 5 yarders). Reason: Since the kiltmaker is dealing with a smaller ammt of material (compared to an 8 yarder), we have to pleat it up "the best we can" to make the kilt fit within the alloted material length. Most times, this means pleating it to the 1/2 sett or something that LOOKS like the sett. If you MUST have a kilt to the stripe the pleats may end up being 2" wide (depending on the sett size... ask MacSimoin) on a 5 yarder.

That being said, they should have told you that pre-finalizing the order or sent you an email informing you that it wouldn't be done to the stripe to give you the option of backing out or having wide pleats.