What about us customers that want to be treated like crap? Ground under a heel? Put down and shamed for even thinking about customer service?

Sticks and stones may break my bones, but whips and chains excite me.

I remember when I got my Douglas Philabeg from them. It wasn't the most expensive kilt they sell, but I was treated like I was the most important customer they have.

At the time, that shocked me.