I just have to say I was pretty surprised that Ms. Clark not only contacted those directly affected, but she visited XMarks as well. I can't say I've seen that kind of effort expended too often by agencies I've dealt with in righting a wrong. Also, kuddos to Elaine Murray. If she wants to spend some time in the sunny Southwest of the USA I'd be happy if she'd be my Representative for awhile! Nice job everyone.... Nice to see a happy ending.