My take on this is the gentleman in question was just having a very bad day and engaged mouth before starting brain. I think we've all done it a time or 3. The response from VistScotland seems to be very sincere. I'm sure there won't be a repeat of this incident. Yeah, I was a bit slow picking up this thread but I think the situation can be considered a case satisfactorily closed. Great going guys. Reenforcements are great to have.