They sent me a bill for their "so-called" services when I received an order from the Kilt Store. I ignored it and called Kilt Store and stated that I felt they were the ones responsible since I had specifically requested the Royal Mail when I placed my order and that it was their staff who sent it via FedEx instead. Never heard anything else from FedEx and all my other orders from KiltStore have always been absolutely correct and shipped by the Royal Mail.