Frugal Corner kilt on order!

**Tattoo Bradley** · 17th July 07, 03:39 PM

Originally Posted by keith A.

Sorry For The Typing I Dont Know What It Is. It Looks Fine On My Computer Hear At Work, But My Job Has A Lot Of Security Features On The Computers So That Might Be Why It Looks The Way It Does. But Like I Said On My End It Looks Fine.

You don't see every word as capitalized? How odd!

**sirdaniel1975** · 17th July 07, 04:28 PM

Originally Posted by Avonlea22

They are in conflict because before I ordered my kilt, I knew that it was not in stock, but was told it would be in stock within a week. When I placed my order, it was to have been in stock within 5 days, according to the Frugal Corner. Does that make sense?

There have been some issues with other customers, if you go back far enough. I'm not the first. I was unaware of any personal issues (because I'm not a regular reader), but there are two guys running this company. It seems one of them should have been able to get in touch with me.

I would not blame the Frugal Corner. It sounds like it's the company on the other end, because they have not shipped out the tartan to Frugal Corner. They (Frugal Corner) is merely the middle man in the situation. This is as I understand it from above statements.

I too, have personally waited on a kilt. An extra month and a half. So I understand what you feel. There's usually good reason. I also suspect that they are getting more business than they have before, suggesting that their supplier is having difficulty keeping up with orders.

**Avonlea22** · 17th July 07, 04:40 PM

Originally Posted by sirdaniel1975

I would not blame the Frugal Corner. It sounds like it's the company on the other end, because they have not shipped out the tartan to Frugal Corner. They (Frugal Corner) is merely the middle man in the situation. This is as I understand it from above statements.

But that doesn't address my concern about unanswered emails and my last phone call.

**Marshal Moroni** · 17th July 07, 05:07 PM

Well, I too have 2 of the 16 oz kilts on order with The Frugal Corner (1 in MacPhearson Dress and 1 in Pride of Scotland). Mine are not stock as my current size disallows me from ordering off the peg.

I emailed back and forth and seemed to get pretty timely responses, one time there was a delay, but I found that the technically savy Mark, had just had some surgery and was away from his computer.

We spoke on the phone and everything was handled very politely and very completely, and very pleasantly. Of course I too am waiting the for 4 to 6 weeks (oh please let it be sooner!!!) jonesing time.

Based on my limited contact, I think something may have simply got dropped due to Mark's health issues. He is the only one to handle email and postings here.

Here's to jonesing as a group, first one to get their package wins!

Cheers,

**Kilted-Marine** · 17th July 07, 05:07 PM

I just noticed this thread today. I am not sure if you sent email to me or Mark B.
I answer emails everyday as I check them, Phones calls I usually return with a few hours.

If we missed either or both I apoligize

I Have not received either from you.

Regardless..the Ancient Cameron is still inbound and you are one of about 12 waiting on that tartan. It is a new one for us and as may happen when we are told a box is coming in it sometimes is not what we think it will be.

If you want..we will send a refund ASAP.

Another good alternative would have been to trry sending us a private message on xmarks

**Kilted-Marine** · 17th July 07, 05:14 PM

Full Refund Has Been Issued

**Avonlea22** · 18th July 07, 03:43 AM

Ok, well...I did not ask for a refund. In fact, on the voicemail I left a few days ago, I had asked what tartans you actually had in stock in my size. I really wanted to own one of your kilts after seeing so many great reviews.

So much for doing business with your company ever again. I understand that mistakes happen, but this is just poor communication amongst each of you.

**Kilted-Marine** · 23rd July 07, 11:52 PM

So now Avonlee is going to different forumns and giving us bad reviews and telling folks to be careful about purchasing from us.
Aesop had some wonderful stories ..one was about a Fox and some grapes.

He ordered Kilt, knew it was not instock, we had some deliver issues, he started posting negative concerns about us, we refunded his money.

But it seems that was not satisfactory, so now he feels he must warn everybody that we are a BAD company.

no matter how you spin it--you still end up with us giving him a refund, we did not rip him off, send him junk, or run off to vegas with his money.

All I ask is judge us by the 99.9% majority of those that have purchased from us.

I have said it before I will say it again-some folks will love us, some will hate us-

All we can do is "do our best" to "do our best"

**Shriner** · 24th July 07, 04:31 AM

well said, mark

john

**sputnik** · 24th July 07, 04:55 AM

As a retailer myself, I always reference the golden rules of business.

1. The customer is always right
2. If the customer is wrong, refer to rule #1

but there is a little known, unwritten third rule. . .

3. The customer is never right if they are not your customer

that being said, a retailer must acknowledge that there are those in the world that will never be satisfied with the quality of your goods or services, and therefore should never be your customer.

I look forward to one-day doing business with you.